FAQS

How and when will I receive my tickets?

You will get a receipt confirming your payment as soon as you order – this will be our standard “thanks for your donation” receipt. You will then receive a confirmation of your ticket order within 2 working days.

This is will also include a form to which yomust complete in order to register for the event,

SMS reminders will also be sent out a few days before the event.

You may also receive updates about the event via email so please keep an eye out for other emails from us containing the latest information.

What if I don’t receive my tickets?

If you have not received your e-tickets within 24hours of purchase, please contact us on 03000 11 11 11 or events@pennyappeal.org

What is the latest I can arrive?

Registration will open at 9:00am and close at 9.30am prompt. There will be no late admissions. We request that you arrive by 9:00am to ensure a speedy start to the event.

Are accessible seats and assistance available?

If you need specific seating arrangements or assistance please contact us before booking to discuss requirements. Call us on 03000 11 11 11 or email events@pennyappeal.org

Will refreshments be available?

There will be light refreshments available at the event including tea and coffee.

What food will be served?

There will be a three course set menu with starters, mains, sides and desserts. All food will be halal.

Will there be a vegetarian option?

Yes.

I have a special dietary requirement – can I still attend?

Please let us know before booking if you have an allergy or any other dietary requirements and we will do our best to accommodate you. 

Is there a minimum or maximum age?

The minimum age for attendees is 18.

Can I get a refund? 

We do not offer refunds if you change your mind or cannot attend the event.

What happens if the event is cancelled? 

In the unlikely event that we have to cancel we will do our best to re-arrange the event. If this is not possible we will offer a refund.

Is my payment secure?

Your payment will be processed on the Eventbrite website. Eventbrite is registered with both Visa and Mastercard as a PCI-compliant service provider.